Terms & Conditions
THE TODDLER CLOUD Ltd Terms and Conditions
Please read the following terms and conditions under which we offer our services. By making a booking or using any of our services (e.g. attending a class or event) you agree to accept and abide by these terms.
YOUR BOOKING & FEES
Our courses run throughout the year in accordance with our published term dates. All term dates and details are available on our website www.cyclopark.com and www.class4kids.co.uk
When signing up to a Toddler Cloud class, details of the courses you are booked into, the dates and times and the venue are clearly displayed on our website www.cyclopark.com and www.class4kids.co.uk
Towards the end of each term we send you details on how to rebook either by email or text message. This will include the URL of the customer login page where next class details on the venue, dates and times of the course during the next term and the cost of the course. Bookings will firstly be opened up to current customers but we cannot secure your space in a specific class until booked, as other current customers may move class days or times due to ages of the children moving onto their next age group, it is on a first come first served basis. Class spaces will then be offered to those on the waiting lists before being advertised publicly.
You will receive an order confirmation once your account has been debited or your payment has been received.
By booking a class/event, you agree that both you and any child under your care or supervision are able to take part in our classes or any other services which you order from us, and that it would not be harmful to either your or your child’s health, safety, comfort or physical condition to do so. Please note, we will not be liable for any loss, injury or damage suffered where you do not tell us about a medical condition, or you or the child do an activity which you are aware (or should have been aware) would, or might be, detrimental to you or the child.
Fees are payable in full through our online booking system prior to the start of the first class.
MISSED CLASSES & HOLIDAYS
We are unable to give refunds for, or carry over to a future booking, class sessions that you do not attend.
At the discretion of the Creative Practitioner, and depending on availability and prevailing guidelines on mixing established groups it may be possible for you to make up the missed class by attending any of our other classes that same week. Please check with your Creative Practitioner before attending a different class due to restricted numbers permitted in each class.
If a class is cancelled by the Creative Practitioner, you will be informed of the options available to you to make up the class.
CANCELLATION
Where the cancellation of a face to face class is due to factors beyond our control, in particular, but not limited to, coronavirus (COVID-19) restrictions, for example local lockdowns or requirement for isolation we reserve the right to substitute online classes for face to face sessions, and in these instances, no refund or carrying over of class sessions will be provided.
As a consumer, if you change your mind about a course you purchased, you have 14 days from entering into a service contract in which you can cancel it, there will be an £8 admin charge for any cancellations/refunds.
If your course starts within the 14-day period you will still have the right to cancel, but you must pay for the value of the classes attended that was provided to you up to the point you cancel, an £8 admin charge will be deducted from the refund total amount.
This right under the Consumer Contracts Regulations 2014 applies regardless of whether the course will be taken online or in person.
The Toddler Cloud Ltd is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course, unless otherwise specified above. We regret that we cannot guarantee to offer an alternative for missed lessons, however we will try if availability exists.
In the instance that a class venue cannot be used in the short term, In the event of us having to cancel a lesson we will reschedule the lesson in the first instance. Where this is not possible we will issue a refund within 5 working days of the end of the term.
ADVERSE WEATHER & FORCE MAJEURE EVENT
Force Majeure Event means an event beyond the reasonable control of the Toddler Cloud Ltd including but not limited to strikes or other industrial disputes, failure of a utility service or transport network, act of God, notifiable disease, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood or storm.
The Toddler Cloud Ltd shall not be liable to the Customer as a result of any failure to perform its obligations under this Contract as a result of a Force Majeure Event.
If the Force Majeure Event prevents The Toddler Cloud Ltd from providing services, The Toddler Cloud Ltd shall, without limiting its other rights or remedies and without liability to the Customer, have the right to terminate classes immediately by giving written notice to the Customer.
In adverse weather conditions The Toddler Cloud Ltd is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.
HEALTH & SAFETY & LIBILITY
All participants take part in classes at their own risk. Whilst we take all reasonable steps to make the classes safe, neither us nor can accept any liability for any injury or damage suffered by any participant or any other person in a class.
It is your responsibility to seek appropriate medical approval regarding any pre-existing condition of a participant and to disclose any such condition to us before booking. The Toddler Cloud Ltd accept any liability arising from the medical condition of any participant.
Your child (or children) is your responsibility during the class. Please supervise them closely during the session and particularly during the use of props and equipment. Do not allow them to go near props and equipment when it is not in use.
While The Toddler Cloud Ltd makes every effort to ensure the safety and comfort of you and your child during the sessions, participation in our classes/events, and the use of our equipment is at your own risk. As long as we have provided the Services with reasonable skill and care, we will not be liable to you for any loss, damage or injury suffered by you or a child for whom you are responsible as a consequence of you not following our instructions during the provision of our classes/events or Services.
At all times please follow the instructions and guidelines of your Creative Practitioner, including those relating to guidelines imposed by the venue or other authorities, whose only goal is your child’s, and your safety and enjoyment.
No liability can be accepted for any incident that occurs due to this guidance not being followed.
Please no food or drinks during the session on the matted area (apart from breast/bottle/tube feeding for infants).
Health & Safety including Covid-19
In light of the Covid-19 pandemic, we have put extra health and safety measures in place to ensure the wellbeing of all of those that attend our sessions. In classes Covid Risk Assessments have been thoroughly carried out and are available to view in class/in the venue.If you have any concerns or questions, then please contact us before you book or attend classes.
In order to help prevent the risk of the spread of infectious diseases, such as, but not limited to, coronavirus (COVID-19) there may be measures in place for those attending classes which you will be asked to adhere to. These could include washing or sanitising hands, keeping a certain distance from others not from your household, following directional signage in relation to the venue, or other similar measures. Please ensure to follow these guidelines as given by your Creative Practitioner and for the venue.
You and your child should remain at home if he, she or you have had a fever, vomited, or had diarrhoea within the past 48 hours or are exhibiting contagious cold symptoms (usually during the first few days of a cold) or any symptoms of COVID-19. If you see another child with a runny nose, cough or rash, do not automatically assume the child is contagious. Allergy symptoms can resemble cold and rash symptoms.
You must not attend a class/event if you or your child are ill. You must not bring your child to a class in the following circumstances:
*If they have had a fever or a cough within the 48 hours prior to the Class;
*If they have had an upset stomach or diarrhoea in the 48 hours prior to the Class;
*If they have heavy nasal discharge;
*If they have discharging eyes; or
*If they have symptoms of a possible communicable disease, including, but not limited to, Covid-19, measles, chicken pox, German measles, whooping cough, impetigo, scarlet fever, hand foot and mouth disease or norovirus
VIDEO & PHOTOGRAPHY –
From time to time we may request to take photographs or shoot video during classes to use for marketing and promotional purposes, which may include, but is not limited to, use on social media, promotional materials or our website.
You will be asked at or prior to the first class where this takes places whether or not you consent to being included in these images or footage and images and usage will be in relation to our privacy policy that can be found on our website here. Where images are used in this way no additional personal information or names will be linked to them, unless specific additional permission is sought from the individuals involved.
The Toddler Cloud Ltd is happy for you to take photographs of your own child during classes. If you wish for another child to be in the picture, please seek permission from the adult accompanying that child before taking pictures. We would ask that everyone remains sensitive to the feelings of others and always stops filming should they be asked to do so. We must also adhere to rules on social media and not show any other person in footage without consent of that individual or their parent or guardian.
If you do not wish us to photograph or video your child, please notify us in writing.
The Toddler Cloud Ltd continually strives to improve the teaching standard of our workforce, we, on occasions, video record a lesson being taught by the Creative Practitioner. The camera is focused on the teacher and the video recording will only be seen by the teacher and their assessor. The video will not be used for anything other than for the teacher to gain feedback from their assessor, but everyone in the rooms attendance would be made aware in advance. The Toddler Cloud Ltd expressly forbids the right to reproduce any part of our lessons in any form.
Anyone suspected of continually filming or photographing the lessons for any purpose of publication or for any commercial purpose will be asked to stop filming and leave the course.
The Toddler Cloud Ltd cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.
WITHDRAWAL OF SERVICE
The Toddler Cloud Ltd may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.
CREATIVE PRACTITIONER SUBSTITUTE
Whilst it is our policy that we endeavour to ensure you always have the same Creative Practitioner, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately, we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
HOME KITS/PROPS
Our products are carefully selected to support child development, however, the items within the Toddler Cloud Ltd prop/kit are NOT toys. The items are not suitable for child play, but have been assembled as sensory aids for adult use to support your child’s engagement. Each product has specific safety information to be read prior to use and should be carefully considered with ongoing use. Should you misplace your safety information, please contact us at Toddler@theplaycloud.com for replacement information.
The some of our products are sold as disposable items. Therefore, once they reach the end of their life, we recommend you dispose of the item. However, should an item reach you in a less than satisfactory condition, we request that you get in touch within 1 week of receiving your kit.
Should a non-disposable item present as faulty, we ask that you contact us with an image of the issue so we can advise your further. Non disposable items that are deemed as faulty will be either compensated or replaced.
LOST PROPERTY
We cannot undertake any responsibility for your property. Please note that your property and belongings which you or your child bring to a Class are your responsibility and we shall not be responsible for any loss of, or damage to, such property or for articles left behind in class.
CHANGES TO TERMS & CONDITIONS
These terms and conditions shall be governed by English law and any dispute arising from these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.
INTERLECTIAL PROPERTY & COPY RIGHT
We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright. You are not permitted to copy, adapt or create imitative works of any of the contents. Any reproduction, distribution or reengineering of any part of the contents is strictly prohibited except for the following:
You are allowed to print one copy and download extracts of any page on the site for your personal reference only, but not for commercial use. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
Certain images are the copyright or trademark of third parties and use is subject to their terms and conditions.
We can’t wait to welcome you into our projected interactive story! It’s all about having fun and enjoying your time together at The Toddler Cloud. Please ensure you have read and understood the above terms and conditions before booking.
If you have any queries, comments or suggestions regarding the classes, please speak to your Creative Practitioner or contact us at Toddler@theplaycloud.com
COVID POLICY –
At The Toddler Cloud Ltd the safety of all children and adults is our main concern (along with having fun!) We pride ourselves for always having maintained high standards of cleanliness and hygiene within our sessions, ensuring props are cleaned and hands are washed, however due to the current pandemic we are further increasing hygiene standards and safety aspects based on Public Health England advice.
This advice can be found here:
https://www.gov.uk/government/organisations/public-health-england
Infection control policies, such as cleaning regimes and hand washing/sanitising protocols following prevailing Government guidelines have been developed for our class sessions and events and will be carried out by your class leader as required. Always venue & covid-19 prevention risk assessments are available to view in class at any time.
We believe that along with this information and the extra measures being implemented clients should feel safe and reassured when attending any of our classes.
We have implemented the following special measures in response to the Covid-19 outbreak:
Our Creative Practitioners have completed multiple Covid-19 training courses, along with updating their first aid training. Certificates have been obtained for all of these courses.
We have reduced the numbers in classes and adapting the layout of sessions to help ensure that families remain safe at all times and ask that only one adult attends per booking.
For anyone booked into our classes, you must inform the NHS immediately if you develop any symptoms for a test and give all contact details to their track and trace who will then be in touch with ourselves for customer details if needed. By booking you are agreeing for your contact details to be passed onto the NHS Track & Trace to reduce the risk of spreading Covid-19.
Additional cleaning measures have been put in place and hand sanitiser will be available for all to use on entry and exit to venues.
Our session plans will have been adapted to adhere to guidelines. Those joining sessions will be provided with thoroughly sanitised props already in their spaces, or props can be brought with them and take them home and clean/sanitise them after every session. We will also have some items available to purchase if preferred.
Class times will start and finish punctually to ensure there is no busy crossover where back to back sessions are being provided, this will help minimise any contact between separate groups.
There are a few practical steps that we ask you to follow when attending our classes to ensure everyone is kept safe at all times:
DO
*Cover your mouth and nose with a tissue or your sleeve/arm (not your hand) when you cough or sneeze.
*Put any used tissues, wipes, nappies or rubbish into the bins on site or place into a bag/nappy sack and dispose of safely at home.
*Wash your hands with soap and water often for 20 seconds, and also use hand sanitiser gel whenever needed.
*Keep within the current social distancing guidelines, and be alert at all times to ensure children are maintaining this also, as best possible.
Don’t
*Touch your eyes, hands or mouth if your hands are not clean.
*Come to class if you or your child are unwell or you suspect that you have come into contact with someone that is unwell or may have Covid-19.
Online Classes - Any participation in online classes still requires safety measures to be taken. All activities require Adult Supervision, and care must be taken that the area to be used at home is clear and there are no hazards or other issues that could cause injury whilst participating in the online sessions. You must also ensure that any equipment you are using for any session is suitable for the activity being demonstrated/participated in. By taking part in any Toddler Cloud Ltd online activities you acknowledge and accept that you do so at your own risk, and should take appropriate steps to ensure that participation can be carried out without injury either by participation or by and hazards or equipment used.
We will continue to monitor the situation closely and our policies will be under constant review should guidance change.
We reserve the right to refuse admittance to the class if we feel that the child or adult is too ill to participate, or has coronavirus (COVID-19) symptoms, such as a raised temperature, a new continuous cough, or a loss or change to their sense of smell or taste.
This policy was adapted on SEPTEMBER 2022 Date for review SEPTEMBER 2023 (or when guidance changes)